Returns and Refunds
Returns & Satisfaction Guarantee
At The Rub, we stand behind our products. Your satisfaction matters to us.
Because we sell personal care items, our policy is structured a little differently than traditional retail returns.
🧼 30-Day Satisfaction Guarantee
If you don’t love your purchase, contact us within 30 days of delivery and we’ll make it right.
We may offer:
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A replacement product
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Store credit
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A refund to your original payment method
Our goal is happy customers, not complicated rules.
🚫 Do I need to return the product?
Due to the hygienic nature of personal care products, we do not resell returned items. In most cases, we will not require you to send products back.
We reserve the right to limit refunds or replacements in cases of suspected misuse or abuse of the policy.
📦 Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with:
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Your order number
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A brief description of the issue
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A photo (if applicable)
We’ll send a replacement or issue a credit or a refund — no hassle.
👃 Didn’t Love the Scent or Product?
Personal care is personal. If something didn’t work for you, reach out. We want you to find products you love and will help with a solution.
💳 Refund Details
If we choose to issue you a refund, the refund will be processed according to the following details:
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Refunds are issued to the original payment method
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Processing time: 5–10 business days depending on your bank
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Original shipping charges are non-refundable unless the error was ours
🚫 What’s Not Covered
Our satisfaction guarantee does not cover:
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Orders reported after 30 days
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Products purchased from third-party retailers
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Excessive or repeated refund requests
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Products that appear intentionally damaged
📬 How to Contact Us
Email us at: support@therub.com
Include your order number and details about the issue so we can help quickly.
We appreciate your trust and are committed to making your experience with The Rub a great one.